Frequently Asked Questions

ArborNature is a locally owned and operated tree care company founded in 2011 by Adam Congrove, a Hilton Head Island native. ArborNature is not a franchise or a national chain. We focus solely on the customer service and tree care needs of the people in the Hilton Head Island, Bluffton, Ridgeland, Beaufort, Hardeeville, and Savannah areas only.

Yes. ArborNature is fully licensed and insured for every type of tree service we perform. In addition, the staff at ArborNature are all full-time employees and are covered by worker's compensation. For additional information about our insurance and coverage limits, please contact us.

ArborNature is an active member of the International Society of Arboriculture (ISA) and employs arborists who are ISA Certified Arborists. We take great pride in our reputation in the tree care industry for professional expertise, quality workmanship, outstanding customer service, and overall reliability. Our team of certified arborists is committed to arboricultural excellence and is ready to meet the individual tree care needs of every landscape we serve.

ArborNature's crew leaders are expertly trained and required to have at least 5+ years of professional tree experience prior to leading a crew. ArborNature has weekly safety meetings and continuing education training throughout the year.

We do everything we can to protect your yard from damage while performing our tree services. Ground protection mats are used to protect grass and driveways. In most cases, trees are removed in small pieces and slowly lowered using ropes. We also own a crane, which we use for difficult tree removals, minimizing the risk of property damage.

The cost of tree removal varies based on the size of the tree, location, and difficulty. Our arborists can meet with you on-site to assess the tree removal and provide you with a written estimate, free of charge.

All of the pruned and removed branches and logs are hauled away from your property. Our crews then rake up and blow off the area, leaving your yard clean of debris.

Instead of ending up in a landfill, all trees and branches removed by ArborNature go on serving a purpose long after they're dead and gone. From leaf to trunk, we take great pride in recycling 100% of all of our green waste and turning it into usable products such as topsoil and decorative mulches.

ArborNature has always operated with respect and admiration for the natural environment. We understand our duty to customers and the community to take every step necessary to minimize our impact on the world around us.

Yes, we offer stump grinding as an available option. We normally rake the woodchips from stump grinding into a pile and leave them at the site of the stump. Woodchips can be removed for an additional charge.

We do not plant trees. However, we work closely with a number of landscape companies and can recommend one for your situation. Our arborists can also help you in selecting the replacement tree size and species for your yard.

Absolutely! Our arborists will meet with you on-site to discuss your tree care needs and provide you with a written estimate, free of charge.

Yes. We are experienced with working with HOAs, architectural review boards, and government agencies to obtain tree removal permits. We can handle the application process for you, free of charge. You only have to pay for the permit fees charged by your community.

Scheduling your work can vary based on the season and scope of the work. On average, jobs are scheduled about 2–3 weeks out. As soon as your proposal is accepted, our scheduler will contact you to coordinate a date and time to do the work and begin the permitting process if needed.

You will receive an invoice after all of the work is 100% completed and you are 100% satisfied with the job. Invoices are due upon receipt.

Yes. We accept all major credit cards, including Discover and American Express. We do not charge a service fee for paying with a credit card.

No problem. We understand that sometimes things come up and plans need to be canceled. We don't have a cancellation fee.